Refund & Cancellation Policy

1. Cancellations

• Once an order is placed and payment is confirmed, cancellations are not permitted.
• If an order cannot be fulfilled due to unforeseen circumstances, LuBigBall Promo reserves the right to cancel it and provide a refund as per the terms below.

2. Refunds

• Refunds are only issued under exceptional circumstances, such as service non-delivery due to technical errors on our side.
• Requests for refunds must be made within 7 days from the date of purchase.
• Approved refunds will be processed within 10 business days to the original payment method.

3. Transaction Fees

• All transaction charges, including those incurred when LuBigBall Promo receives and refunds payments, must be borne by the customer. The refunded amount will exclude these fees.
• LuBigBall Promo is not responsible for any additional bank or payment processing fees applied by third-party payment providers.

4. Non-Refundable Cases

• Services that have already been delivered in full or partially.
• Failure to provide the correct content link or details at the time of purchase.
• Delays or changes caused by social media platform policies beyond our control.
• Customer dissatisfaction with engagement results, as we do not guarantee specific numbers of views, likes, or other metrics.

5. Dispute Resolution

• If you believe a refund should be issued, please contact us at payment@promo.lubigball.com before initiating a chargeback with your payment provider.
• Disputes will be handled under the jurisdiction of the Pretoria High Court, South Africa.